Assignment 1 Example | Topics and Well Written Essays - 1000 words - 1

1 - Assignment Example proach that is used by a management team in an organization to find means of improving the quality of the organization’s products and services based on constant refinements in reaction to customer feedback (Sakthivel et al, 2007). The requirements of TQM may be different depending on the type of organization or International Organization Standardization (ISO) series. TQM is applicable to all types of organizations. TQM originated from the manufacturing sector and is currently applied in any form of imaginable organization such as hospital, schools, churches, hotel industry, and highway maintenance. TQM, which is a current focus in e-commerce, it is part of quality management depending on the views of customers (Choisne, de Grosbois, & Kumar, 2009). Question 3: Quality management refers to a function used by companies to make sure that the quality of their operations and goods meets a certain level of standards. Organizational managers and owners are the individuals who typically play the role of setting quality standards for their organizations (Ōno, 2013). The two major parts of quality standards in an organization are design and process quality. Design quality standards define the requirements that goods and services must reach in order to be sold. Therefore, if the goods and services, lack some of these requirements, the company must make corrections to the goods before selling them. On the other hand, the purpose of process quality standards is to design the owner of a business from unnecessary costs that may result from manufacturing rejects or repairs. Process quality standards ensure that the production department follows set procedures in order to achieve the design quality standards. Question 4: In general, quality refers to a definite level or degree of excellence. Therefore, the cost of quality in the workplace refers to the costs incurred while preventing defects’ occurrence and the costs that a firm incurs due to evaluation of its progress